Well, we've had a good think and managed to come up with a range of important questions you might want the answers to below. They cover everything from delivery times to milk emergencies and how you can make payment.
So, if there's something you need to know about Lovely Words or our typographic art, then have a quick look here first and if you still can't find what you need then just drop us an email through our contact us page and we'll get back to you with the answer in double quick time!
As soon as we receive your order we will send you a confirmation to the email address supplied to let you know that we’re already working on it, we action all orders the same day to ensure the turnaround is as quick as possible.
Personalised print only options: As we design to order, it takes us a little time (about 48 hours but sometimes less) to get the design perfect for you and once we’re happy you will receive a PDF proof via email for your sign-off. This proof is for you to check and approve all spellings as we cannot offer returns or refunds on personalised products. Once you have approved the proof we’ll send your design on to our fabulous printing department who will finish the process and your print will be dispatched via Royal Mail First Class Registered Post as soon as possible. You can usually expect to receive your print 2-3 working days from sign-off. You will be kept informed of progress throughout this process.
Non-personalised print only options: We will print your product to order and dispatch via Royal Mail First Class Registered Post as soon as possible, usually within 2 working days.
Framed print options: Framing to order takes around 7 working days either from receipt of your order (for non-personalised prints) or your proof sign-off (for personalised products). We will keep you informed every step of the way and you can usually expect delivery within 7-10 days from date of order.
If you have a special rush job or important delivery date that we must meet, then please contact us directly at email@example.com and we will do everything we can to deliver for you on time.
You can expect to receive personalised prints in 3-5 working days from date of order and non-personalised prints in as little as 2-3 working days.
Framed prints usually take around 10 working days due to the work involved.
For more information about delivery, please click here.
Our delivery costs are neatly split into a few simple categories to make things easy and they are:
Print Only – £1.95 (Sent in a cardboard backed stay flat envelope via First Class Registered Post)
Framed Prints – £4.95 (Packaged and sent by courier which needs to be signed for)
For more information about delivery including international delivery, please click here.
The design process is usually finalised within 24-48 hours of your order and once the design is physically printed, we usually cannot make any further changes without charge so please contact us as soon as possible!.
We go to every effort to ensure our website is as secure as possible. We do not hold or store any payment details within the company as all payments are made through PayPal. We hold a valid SSL certificate and regularly audit our security policy to ensure we up to date with current worldwide standards.
If you have any problems at all with your Lovely Words typographic art, please email us directly at firstname.lastname@example.org and we will do our absolute best to resolve the problem as quickly as possible.
Of course, if your artwork is damaged or faulty in any way then please return it to us and we will offer a full refund or offer to exchange the goods.
Please note that due to the nature of personalised typographic art, we cannot offer to take returns on any of our personalised products unless they are faulty or damaged but like we say, if you have any problem at all then please email us straight away. We value our customers and the quality of our products greatly so our number one concern is that you’re happy with your Lovely Words product.
Non-personalised prints will be directly dispatched for a speedier service.